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POLICIES & PROCEDURES   MSRP Effective Date 1-1-2011
Price subject to change without notice


NEW ACCOUNTS
All new accounts will be processed upon receipt of a signed completed credit application. All new accounts will be processed as prepaid CASH ONLYpending approval of credit.

PAST DUE ACCOUNTS
In some cases, new orders will not be processed until a resolution has been made on the account. You will be notified by the credit department in order to bring the account current. A 1.5% per month (18% per annum) service charge will be assessed on all past due balances. Please refer to your account application and agreement for details.

C.O.D.ACCOUNTS
No additional C.O.D. service fees are charged.

N.S.F CHECK OR STOPPED PAYMENT
A $35.00 fee will be added to the amount of the check. Cashiers check, money order or cash will be required.

ORDERS
We accept faxed, mail, telephone, and e-mail orders. All telephone orders are tape recorded for your protection and will be read back for verification. Any change to the order already placed will require a signature for confirmation. In the case of an incomplete order, you will be notified by telephone or fax which may cause a delay to your order. In the case of conflicting color and product type, the color number will take precedence over the product type.

CONFIRMATION OF ORDERS
A printed confirmation of your order will be faxed or mailed back to you within 24 hours of receipt of your order (excludes Saturday, Sunday, and Holiday).

DUPLICATED ORDERS
Royal Windows cannot be responsible for duplicated orders due to same P.O. number, double faxing, or phone-in and faxing order without it marked clearly as a “CONFIRMATION ONLY”. To prevent any duplication of orders please provide Royal Windows with a purchase order number and side mark. Our system can detect duplication by your purchase order number, so do not re-use the same number.

CANCELLATIONS
Orders may be cancelled IF IT IS NOT already in production. If the order has been started, there will be a re-stocking fee charged. Please contact our customer service for re-stocking fee and cancellation number. You must have a cancellation number as proof that the order has been cancelled.

RETURNS FOR REPAIR
Please contact customer service for return authorization number (RGA). Please have Royal Windows work order or invoice number ready for faster service. All products being returned to Royal Windows must have RGA number clearly identified both inside and outside the wrappings and must include specific details for repair instructions. Products returned without RGA number will not be processed and will be returned to the customer. It is customer's responsibility to return products to Royal Windows in good condition. Royal Windows will not be responsible for any damage, or loss due to shipping. All chargeback for unauthorized repairs or additional installation cannot be honored.

REMAKES
Please contact customer service department for any remake request. Any charges are determined in part by our policy and will depend on individual product and reason.  Any decision to remake will be made solely by Royal Windows. Any order that requires a remake due to customer's error will be subject to a restocking fee. Please contact our customer service department for more details.

RETURN FOR CREDIT
No credit will be accepted without prior approval from our customer service department. Please contact the customer service department for RGA number and how the product should be returned.

BACK ORDERS
You will be notified within 24 hours after receipt of your order by the customer service department. You may then re-select or notify your customer of a delay.

SHIPPING
Please refer to Shipping Policy Page.

FREIGHT DAMAGE / MISSING
Please inspect the delivery as soon as it arrives. If you suspect any damage, you can REFUSE, INSPECT PRODUCT, CALL OUR CUSTOMER SERVICE FOR INSTRUCTION or MAKE A WRITTEN STATEMENT on the freight bill before you sign accepting any shipment. Contact our customer service department immediately. If you discover concealed damage, please retain all packing materials and contact the customer service department immediately for further instruction.  All damaged or missing product must be reported to our customer service within 7 days from the time you received to remake or repair at no charge.

PRIVACY AND SECURITY
     All personal/business information is kept strictly confidential. It is not sold to any other company or mailing list. Your personal information is only used to process, fulfill, and track orders. This site uses a secure server to process all orders. After your purchase is complete, your credit card information is NOT kept in our database or stored on this website in any manner.

This site requires a valid login and password. You must use the password you create to access the purchasing section of our site. If you have forgotten your password, you can contact us via email.


Royal Windows Inc.
Corporate Office

606 Fountain Parkway,Grand Prairie, TX 75050
Phone: 214.412.1189, 800.872.2693
Fax: 214.412.1188, 800.422.2693


Email:customerservice@royalwindowsinc.com
           sales@royalwindowsinc.com
           marketing@royalwindowsinc.com
           orderentry@royalwindowsinc.com
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