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FREQUENTLY ASKED QUESTIONS



     To help you understand the terminology used on our site, and answer common questions, please see the information below


What is the advantage to ordering online? Who manufactures the products you sell? What are your delivery times and shipping costs? Can I change or cancel my order once it is placed? Are your online transactions secure? Do you send sample kits, catalogs, or brochures? What is the difference between wood and faux-wood blinds? What are Ladders? What are Headrails, Bottomrails, and Valances? What are Spacers, Hold-Down, and Support Brackets? What are Lift & Tilt Controls? What are Cut-Outs? What does our warranty cover? How do I get on RGA for repair or remake?

What is the advantage to ordering online?
When you set up an account and order online, the ordering process is simple and easy. You can purchase 24 hours a day (7 days a week), view all colors and options online, and receive bulk discounts. Our user-friendly ordering process ensures you order the size, color, and options you desire.

Additionally, you'll have a password protected "company profile" area that allows you to easily change any of your company's information. Internet orders are processed immediately to ensure timely delivery.

Your shipping and billing information is automatically filled in for you or if any order needs to be shipped to a different location, it can easily be changed For security reasons, charge card information is NOT stored online. To complete your order, you simply fill in a credit card number and expiration date.

Who manufactures the products Royal WIndows sell?
All of our window treatments are handcrafted at our facilities in Texas and are backed by our Limited Lifetime Warranty.
What are your delivery times and shipping costs?
Once ordered, it usually takes only 5-7 business days (aluminum 10 days) to handcraft most of our window treatments.  All products are shipped immediately via UPS ground service or common carrier (depending on its size). UPS delivers most blinds within 6 days of shipment. Please Note - Some "special order" colors may require up to an additional week for delivery.

           All UPS shipments are sent freight pre-paid unless product requires additional handling.  Please check Shipping page for further detail.   

Can I change or cancel my order once it is placed?
We can only change or cancel orders if we are contacted within 24 hours after you place your order. If your order has already been cut prior to a change or cancellation notice, a 50% restocking fee will apply. Please contact us immediately for changes or cancellations.
Are your online transactions secure?
Yes. Our online server software (SSL) is the industry standard. It encrypts all of your business information including credit card number so that it cannot be read as the information travels over the internet.

Does Royal Windows send sample kits, catalogs, or brochures?
We will mail you a catalog and color deck once your application is received. You can also find this information on our website.   To download application form, please check our Business Partner page

What is the difference between wood and faux-wood blinds?
Faux wood blinds have only recently become more widely available and popular due mainly to their cost advantage. They look much like real wood and are more resistant to moisture, scratches, and breakage. However, wood insulates better and gives a room a warm feel.

What are Ladders?
They are the material that supports the slats of the blind. The wider the blind the more ladders there are. The standard ladder is a braided cord. Cloth tape ladders are also available in 2 inch sizes.

What are Headrails, Bottomrails, and Valances?
Headrails are the aluminum top of the blind. They hold the mechanical components that operates the blind. They are hidden from view by the valance. Bottomrails are made of the same material as the blind slats (i.e. wood, faux-wood, or aluminum) and are usually 1/4 to 1/2 inch thick and are positioned at the bottom of the blind. Valances are made of the same material as the blind slats (i.e. wood, faux-wood, or aluminum) and hides the headrail at the top of the blind.

What are Spacers, Hold-Down, and Support Brackets?
Spacers are used with mounting brackets to provide additional room between the mounting surface and the blind. A common use for spacers is when installing a blind over raised trim. Hold-down brackets hold the blind bottomrail in place, such as on a door. Support brackets provide additional support for the center of the headrail. They are included with blinds over 48 inches wide.

What are Lift & Tilt Controls?
Lift controls raise and lower the blind. Tilt controls, available in either wand or cord, open and close the blind slats.

What are Cut-Outs?
This is a procedure where some of the blind's slats are cut shorter than the rest. Cut-outs allow you to shape your blind to the exact shape of the window opening. For additional information about cut-outs and measuring instructions.

What does our warrnty cover?
Please check our Warranty Page or call customer service at 800.872.2693 for more details.

How do I get on RGA for repair or remake?
Please contact customer service representative with company customer purchasing order# or Royal work order# to issue a RGA.

Didn't find your question,email your question to customerservice@royalwindowsinc.com

Royal Windows Inc.
Corporate Office

606 Fountain Parkway,Grand Prairie, TX 75050
Phone: 214.412.1189, 800.872.2693
Fax: 214.412.1188, 800.422.2693


Email:customerservice@royalwindowsinc.com
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